Effective Date: January 1, 2025 | Last Updated: June 18, 2026

GolfSim24 ("we," "us," or "our") operates the indoor golf simulation facility located in Port Orange, Florida, and associated online booking platform at www.golfsim24.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our facility.

Please read this policy carefully. By using our Service, you agree to the collection and use of information described in this Privacy Policy.

1. Information We Collect

a. Personal Information You Provide

When you create an account, book a bay, purchase a membership, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Payment information (processed securely through our payment provider; we do not store full card numbers)
Golf skill level or preferences (optional)

b. Information Collected Automatically

When you use our website or facility, we may automatically collect:

IP address and browser type
Pages visited and time spent on our site
Device information and operating system
Referring URL
Cookies and similar tracking technologies
Facility entry/access logs (via our automated entry system tied to your booking)

c. Trackman Simulator Data

Our TrackMan simulators capture swing and ball flight data during your sessions. This data is used to provide your experience and may be retained to support session history, lesson reviews, and performance tracking. You may request deletion of this data at any time.

2. How We Use Your Information

We use the information we collect to:

Process bookings, memberships, and payments
Provide automated facility access via smartphone booking
Send booking confirmations, receipts, and reminders
Communicate promotional offers, league updates, and events
Facilitate golf lessons and instructor communication
Improve our website, services, and simulator offerings
Respond to your inquiries and customer service requests
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Payment processors, booking platforms (TrackMan/YourGolfBooking), and IT support providers who assist us in operating our Service.
Legal Compliance: When required by law, court order, or to protect the rights, property, or safety of GolfSim24, our customers, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third-party providers are required to maintain the confidentiality of your information and may not use it for their own marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

Essential Cookies: Required for the website to function (e.g., login sessions, booking flow).
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
Marketing Cookies: May be used to deliver relevant promotions.

You may disable cookies in your browser settings, though some features of our website may not function properly as a result.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information for longer periods where required by law or for legitimate business purposes (e.g., financial records). You may request deletion of your account and personal data at any time by contacting us.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our facility uses secure automated entry systems, and our payment data is handled through PCI-compliant processors.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications at any time
Request that we restrict or stop processing your data

To exercise any of these rights, please contact us at manager@golfsim24.com. We will respond within 30 days.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites, including our booking platform and social media pages (Instagram, Facebook, TikTok). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website with an updated effective date. We encourage you to review this policy periodically. Continued use of our Service after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

GolfSim24

Port Orange, Florida

Phone: 386-366-7372

Email: manager@golfsim24.com

Website: www.golfsim24.com